Ans : Guests can contact hotel reservation department directly if there are special needs or further inquiries. This way also ensures that there is no booking lost occurred. Moreover, proprietary special packages with special rate can be found on our website only.
Ans : Right after guests' credit care is verified then guest will receive a room confirmation e-mail from hotel. Normally, within 24 hours after reservation is made.
Ans : The hotel will charge an extra THB 1,500 per night inclusive of breakfast.
Ans : Baby cot for child under 2 years is free of charge.
A maximum of 1 child under 12 years of age can stay free when sharing a room with their parents and utilizing existing bedding. If an extra bed is required THB750 is charged (This rate is inclusive of breakfast)
All children at the age 5 to 12 are entitled to get 50% discount on their meal plan.
Ans : Our website provides Secure Credit Card Form (SSL) Security Notice: This is a Secure Internet Form. Information collected that is passed through is encrypted and secured in our server. Your payment is completely safe! For more information, please kindly visit this link: http://www.instantssl.com/ssl-certificate-products/https.html .
Ans : Cancellation policy varies depending on the terms & conditions of the chosen package.
Ans : Yes, the hotel can arrange a smoking/ non-smoking room regarding the guest's request.
Ans : Free Wifi internet is available both in hotel public areas and inside every guestroom.
Ans : Yes, the hotel provides babysitting service both in guestroom and Family Room upon guest's request which should be done at least one day in advance and there might be some fees occurred. Our Family Room is open daily from 10 A.M. till 6 P.M. Also, please note that children with the age between 2-12 years are NOT allowed to use kid's club without parental supervision.
Ans : Yes, it is possible to bring in non-registered guests into guestroom. However, a charge for non-registered fee at THB1,000 per person will be applied in case of staying overnight. For a security reason, non-registered guests will be asked to leave their ID cards or identification papers at our reception desk.
Ans : Yes, it is possible for an early check-in, however, this cannot be guaranteed since this is subjected to room availability on such arrival date.
Ans : Yes, the hotel provides a free of charge in-house gyms, however, without a trainer. Therefore, guests who use the gym should have experienced using such gym equipments.
Ans : We do not provide currency exchange service at the hotel. However, only a few steps away from the hotel, there are several banks offer currency exchange.
Ans : The hotel provides free parking spaces for every in-house guest. However, a certain amount of fees will be collected from those who are not staying at the hotel and willing to park their vehicles in the hotel premises.